A diversion from my continuation of posts on QSLing. I was heading to North Carolina from NJ for a vacation at my in-laws. I didn’t think I was going to bring my radio but I decided to at the last minute. But deciding at the last minute, and not having a shack full of stuff, I was antenna-less. So I figured I’d stop on the way to NC at one of the HRO stores along the way. I purchased by TS-2000 from HRO and it shipped from the Delaware store.
There are 2 HRO stores right off I-95. One is in Delaware just over the Delaware Memorial Bridge and the other is in northern VA. Since we were leaving early in the morning, I’d be passing the Delaware store before they opened so I planned on hitting the VA store. It was a couple minutes off 95 so it’s very convenient. I parked and went in. I tried not to look around too much or I’d be there for an hour. Camden, N2CLB helped me. I told him what I wanted and was honest about the 20m Radiowavz dipole, saying it’s not the best. But I wanted something to throw up in my in-laws backyard. So I grabbed it and some coax, paid and Camden gave me his card in case I had any questions. Got out without looking at too much. It was tough!!!!
Got to my in-laws, screwed in a small screw with a closed loop into a solid golf ball and tied some string I used previously. Easily threw it over 2 trees in their back yard and used some other rope I had. Attached the coax to the balun and the ends of the ropes to the insulators on each end of the dipole. Hooked everything up and the TS-2000 wouldn’t tune which means it’s a bad SWR. At home I have a G5RV and it tunes 10, 20, 40, 80 without issue so it shouldn’t be a problem on a 20m only dipole. I had a small piece of coax to swap out with to see if I could determine if it was the coax or the antenna. Same thing with a different piece of coax. So I pull it down and see if there’s anything obvious that might be the cause, but without breaking it open I can’t, and if I’m going to return it, I don’t want it to be assumed the problem was because I did something to it.
So the next day I called HRO and Virginia and Camden answered. He remembered who I was and I told him what happened. I suggested I order another one to be delivered to NC and I’ll ship the defective one back when I get home. He put me on hold and when he came back he said they will ship me a replacement with a return label and I don’t need to give them any more payment. Really nice salespeople (if Camden is any indication) and terrific service. I have a local dealer at KJI Electronics, but for anything he can’t get or get quickly (and you know how impatient we can be), HRO Is my choice for terrific service and competitive pricing. I know when folks have an issue, they always post, but it’s nice when folks have a good experience that they post too.
I hope the replacement works. Even if it doesn’t, it’s not HROs fault. If there’s an issue I will write HRO and tell them they need to consider the quality of the Radiowavz product as something they’d want to stock and stand behind. But fingers crossed I’ll have a good one shipped.
73s K2DSL
Follow-up 8/13/2008: The replacement antenna arrived today via UPS. I installed it and it worked fine. Made a quick contact with Spain from NC before heading out to dinner. They also included a return label for getting the defective antenna back to them. Great job Camden and HRO!!